Returns

• Returns must take place within 30 days of original purchase, must be accompanied by the corresponding Hammond Farms sales receipt and take place at a location that regularly stocks the item being returned (please call ahead to confirm this!).

• The following items are not eligible for return, refund or credit:
  • Bulk materials (soils, mulches, sands, gravels and ice melt products)
  • Special order items
  • Items with expiration dates
  • Closeout or discontinued items
• Items that are eligible for return must be:
  • In new, unaltered, unused, clean and resalable condition.
  • Undamaged, except when a manufacturer’s warranty applies.
  • Complete, including intact packaging and any included accessory item (stakes, clips, etc.)
  • In the form in which it was sold (pair, layer, bundle, etc.)
  • Concrete products must be returned, stacked on pallets exactly as they were when purchased (please call to confirm this detail).
• All natural stone products are subject to a 15% restocking fee.

Refunds

• Credit card sales must be refunded to the card used for the original purchase.
• Cash returns under $50.00 will be refunded in cash when returned. Cash sale
  returns over $50.00 will be issued a check within five business days and may be
  picked up at our Dimondale location or mailed.
• Returns of purchases paid by Check will be refunded by check fourteen days
  after the purchase date to ensure that the original check has cleared.
• Store Credits can be issued for returns and may be redeemed at any Hammond
  Farms location.

Effective June 15, 2024